Returns & Exchanges

At NewJaisa, we strive to ensure your refurbished electronics meet the highest standards of quality, offering a hassle-free 7-day return policy for complete peace of mind. If your device doesn't meet your expectations, we are committed to providing a seamless exchange or full refund.

Return Process

• 1.
  Initiate Request

  Log into your NewJaisa account and navigate to the 'My Orders' section to select the item you wish to return and submit a request.

• 2.
  Quality Check Preparation

  Ensure the electronic device is factory reset, signed out of all personal accounts, and packed securely in its original packaging with all included accessories.

• 3.
  Free Doorstep Pickup

  Once your request is approved, our logistics partner will arrive at your location within 24-48 hours to collect the package at no additional cost.

• 4.
  Inspection and Refund

  After our technicians verify the device's condition at our warehouse, your refund or exchange will be processed within 5-7 business days to your original payment method.